Answers Before You Board
Everything guests actually ask: dress codes, seasickness, buy-ins, partners who do not play, and what happens if weather changes the plan. Search the list or browse by topic.
The essentials
The ten questions that land in our inbox every week. If yours is not here, the contact form reaches a person, not a queue.
Do I need poker experience to come?
Is real money played?
What should I wear?
Where do we board?
Can my partner come without playing?
What if I get seasick?
Are children allowed?
What happens in bad weather?
Can you cater for dietary needs?
How do refunds work?
On-board logistics and rules
Is there Wi-Fi and phone signal?
What currency do I need aboard?
Is there a smoking policy?
What is the boarding process?
Can I leave the ship at port calls?
Are cabins assigned or chosen?
Season questions, answered
When is the best season for a voyage?
Do you sail in winter?
How early does the calendar publish?
Guides guests keep asking for
First voyage checklist
What to pack, when to arrive and the ten small things that make a first voyage smoother.
Request the PDFCorporate planner's kit
The one-pager HR teams forward around: formats, headcounts, branding scope and lead times.
Request the PDFSeason calendar
Every published sailing, points night and series date in one printable sheet.
View the roadmapFast fact
Evening events board at 18:00 and dock around midnight. You are home before the babysitter is.
Fast fact
About a third of our guests never play a hand. The guest programme is built for them, not around them.
Fast fact
Every disputed hand is ruled by the tournament director. The ruling is final, written and consistent.
Ask a human
The desk answers within one working day. For anything urgent about an upcoming booking, the phone line runs during office hours.
Read enough? Come see it instead.
The next sailing on the calendar answers more than a page of questions ever will.