Contact

Tell Us About Your Game

A real producer reads every enquiry. Give us the shape of what you are planning — dates, headcount, the format you have in mind — and expect a reply within one working day.

The desk

Reach a person

Phone
+61 8 9430 3555

Mon–Fri 9:00–18:00 AWST

Email
[email protected]

Replies within one working day

Address
Fremantle Passenger Terminal

Fremantle WA 6160, Australia

Boarding evenings

Event nights: terminal desk open 17:00–20:00.
Office: Mon–Fri 9:00–18:00.

Start an enquiry

Two minutes now saves three emails later. Anything you cannot answer yet, leave as "not sure".

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Find us

Fremantle Passenger Terminal

Victoria Quay, at the mouth of the Swan. Ten minutes' walk from Fremantle Station, twenty-five by train from Perth.

Fremantle Line from Perth CBD to Fremantle Station, then a signed ten-minute walk along the water.

From the CBD, twenty-five minutes down Stirling Highway. Event parking is limited; the taxi rank at the terminal gate is the easier option.

From Perth Airport, allow forty minutes by car. Chauffeur transfers can be booked through the concierge.

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Victoria Quay · Fremantle WA 6160
Fast answers

Before you write

One working day

Every enquiry gets a reply from a producer, not an autoresponder pretending to be one.

Quotes are fixed

Written quotes come as a full inclusions schedule. If the price moves later, it moves because you changed the brief.

One producer per booking

The person who answers your enquiry stays with the booking through to the gangway.

Existing booking

Changes to a confirmed booking: reply to your confirmation email or call the desk with your booking reference. The producer on your file picks up the thread.

Corporate & media

Brand partnerships, media enquiries and venue inspections go to the events director through the same email, marked "partnership" in the subject.

Day-of-event urgent

Running late for boarding or a same-day change: call the desk number. On event evenings the terminal line is staffed from 17:00.

Who answers

The people on the other end

Bookings desk

New enquiries, date availability and the first version of your quote.

Producers

Your single contact once a booking starts: timeline, menu, staffing, run sheet.

Guest services

Dietary, accessibility, cabin requests and the questions that come after boarding.

Quick questions

Contact logistics

How quickly will I get a reply?
Within one working day, from a named producer. If your enquiry needs a ship availability check or a chef consultation, the reply says so and names the follow-up date.
Can I inspect the vessels before booking?
Yes. Serious bookings are invited aboard for a deck-by-deck inspection, usually a weekday when the ship is quiet. Arrange it through the desk.
Do you take bookings over the phone?
The desk can hold a date and take a booking enquiry by phone; the written quote and agreement always follow by email so the details live in one place.
Elsewhere

Follow the season

Calendar drops, last-minute seats and the gallery from last weekend's final table.